As circumstances have forced many or our clients around the world to work remotely, they are striving to:
- maintain their financial viability
- protect existing relationships
- take care of staff and vendors
- maintain effectiveness at marketing and business development
- preserve quality – standards of excellence
- engender high satisfaction levels
- adhere to the firm’s culture and values
- foster peak performance from all their people
- analyze short-term viability of specific practice areas
- maintain the highest level of esprit de corps
To achieve these objectives, and make remote working more effective, Edge assists its clients by addressing the following:
- Level of transition – jobs/responsibilities that should be transitioned
- Technology – capacity and communication platforms (beyond email)
- Internal and external communications
- adopting the right tone, care guidelines and protocols
- listening to clients and staff to monitor satisfaction,
- understanding special needs of virtual working and
- anticipating issues (surveys can be useful here)
- Leadership
- defining responsibilities and what needs to be delegated
- developing communication plans (content, frequency, mode)
- focusing on:
- frequent check-ins with groups/individuals
- setting the right tone and being empathetic
- maintaining awareness of values
- mentoring/teaching people on how to operate
- Training for virtual working
- leadership training
- technical training
- communicating virtually and role modeling
- maintaining efficiency in a virtual environment
- dealing with home office issues
We evaluate alternative solutions, consult on revision of business processes, provide advice on best practices and partner with clients in implementation, including the training of professionals.
"We invited a number of selected firms to propose on assisting us with our strategic planning. Initially we received 4 proposal, from Hildebrandt, McKinsey, Edge International, and The Zeughauser Group. We had a late entrant, from the Gallup Organization. At the end of the day, Edge presented the most compelling case for our selection. We think they are the hands down best choice because they have the insight, experience, and process to best support our efforts. Their clients have all confirmed that they bring considerable skill and experience to the event, think differently than other consultants, are very intuitive and adaptable, run good process, are very proactive, don't tell you what they think you want to hear, and deliver on their promises."
Chief Operating Officer, US-based professional service firm with 29 offices
