Chris has been a leading practitioner and pioneer in the field of professional law firm management for over 15 years. His work with clients focuses on assisting the swift, successful execution of strategy and particularly on operational and financial performance and the implementation of new business models. His appointment as Chief Executive of top 30 UK firm Osborne Clarke in 2000 was in the first wave of external senior executive appointments in the market. In his global leadership role at outsourcing firm Integreon, he achieved a legal market leading position in just a few years and personally directed two of the legal world’s most substantial and innovative outsourcing deals to date.
Chris was co-architect of Osborne Clarke’s dramatic growth from the mid-1990s onwards and was the longest serving member of the firm’s governing Partnership Council. The management team has been widely regonised for a sustained track record of innovations including one of the most successful law firm rebranding exercises; building a leading early stage dot.com practice with an office in Palo Alto, introducing an open plan and “activity based” working environment across all offices (winning two presitigious UK architecture awards), creating one of the first internal transformation and consulting teams inside a law firm, merging facilities and IT teams into an integrated group, pioneering a universal electronic legal file standard and undertaking the legal market’s first largescale outsourcing of business support services. During this period the achivements of the executive team were recognised three times in annual UK legal awards (Law Firm of the Year twice; Best Management Team).
In late 2008 Chris joined US-based knowledge process outsourcing business Integreon to start-up their European operations and lead the rapid growth of their global law firm offerings in both Legal Process Outsourcing (LPO) and Business Process Outsourcing (BPO). As Integreon’s COO for Europe and the Americas Chris grew UK operations from scratch to 330 employees and oversaw a dramatic expansion in US operations with the integration of a series of acquistions in the eDiscovery space. Chris served as Global Solutions Group Head for Business Solutions, one of Integreon’s three product divisions, with responsibility for bringing new and improved services to the law firm market. In 2011 Chris completed the 12 month programme to implement a ground-breaking business services outsourcing deal with top 10 European firm CMS Cameron McKenna; the largest law firm outsourcing transactions to-date.
Chris began his career at Price Waterhouse and is a qualified Chartered Accountant and worked as Financial Controller at NatWest Bank’s Insurance Servies division before joining Osborne Clarke as Finance Director at the age of 30. Under Chris’s financial stewardship the firm grew revenues by 8 times, expanding the firm’s UK and European footprint. At the same time, Partner profits grew dramatically, propelling the firm into the UK’s top 20 most profitable firms.
During the financial market deregulation of the mid-1990s Chris worked as a management consultant in Ernst & Young’s market leading Financial Services practice. He worked on many of the insurance and banking market’s largest demutulatisation and change projects.
Chris is a highly regarded industry expert on operational and financial management and the application of technology to professional firms, regularly speaking at conferences in Europe and the US. He has been guest tutor at Nottingham Law School’s MBA programme and an active member of the advisory boards for the Managing Partner’s Forum, Legal Week’s Strategic Technology Forum and FDLegal magazine.
Chris lives in a small village in the south of England with his wife and two children.