People, Training and Coaching

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One of the Most Important Discussions Law Firm Leaders Will Have: Welcoming New Associates or Graduate Lawyers to the Firm

By Sean Larkan

New associates or graduate lawyers follow a long and mostly arduous path through the university and local law […]

World’s Wealthiest Man, Jeff Bezos, Says Customers Today Are “Divinely Discontent”

By Gerry Riskin

I read with great interest Jeff Bezos’s 2017 letter to Amazon shareholders. I believe we can learn a […]

A Stitch in Time: How Continued Engagement with Your Resources Can Effectively Address Attrition

By Bithika Anand

Attrition is not an issue alien to law firms. Owing to the nature of the service and the […]

Do Financial Incentives Work in Law Firms?

By Neil Oakes

Incentives are complex and, according to Wikipedia, omnipotent: ”The study of incentive structures is central to the study […]

Associate Advancement and Client Dissatisfaction

By David Cruickshank

Is your firm aware of client dissatisfaction with the way your associates are developed and advanced? The signals […]

Some Learning for New Partners – Beyond the Obvious

By Neil Oakes

I have just spent the weekend with a smallish firm about to introduce three new partners. These people […]

Star Watching

By David Cruickshank

As law firms wrap up the evaluation season, much of the conversation revolves around the under-performers and what […]

Lateral Hires and the “Slam Dunk” Myth

By Nick Jarrett-Kerr

This is an edited extract from the second (and much expanded) edition of Ark’s best-selling report Tackling Partner […]

Getting the job done: Some practical examples

By Sean Larkan

A year ago, I published an EIC article titled ‘Forget systems and structures – getting the job done […]

After-Action Reviews: The value of taking stock

By Aileen Leventon

Client reviews of their law firms may be conducted annually, ad hoc, or when a contract for a […]