People, Training and Coaching

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Online Reputation Management for Professionals and Their Organisations

By Sean Larkan

Online Reputation Management (ORM) has become one of the latest marketing and brand buzz-concepts. This is one every […]

Risk Insurance for Laterals

By David Cruickshank

Suppose your firm’s longtime insurance advisor came to you and said: “You have a substantial investment that we […]

Storytelling Is an Effective Communication Strategy

By Bithika Anand

“Storytelling” may seem an odd word choice for a profession like law, which focuses on very academic-oriented activities like drafting […]

The Power of “How”

By Gerry Riskin

I propose that you join the most effective law firm leaders in the world and start asking “how,“ […]

Partners in Conflict

By David Cruickshank

No matter how strong a firm’s culture seems to be, there will be periods when some partners are […]

One of the Most Important Discussions Law Firm Leaders Will Have: Welcoming New Associates or Graduate Lawyers to the Firm

By Sean Larkan

New associates or graduate lawyers follow a long and mostly arduous path through the university and local law […]

World’s Wealthiest Man, Jeff Bezos, Says Customers Today Are “Divinely Discontent”

By Gerry Riskin

I read with great interest Jeff Bezos’s 2017 letter to Amazon shareholders. I believe we can learn a […]

A Stitch in Time: How Continued Engagement with Your Resources Can Effectively Address Attrition

By Bithika Anand

Attrition is not an issue alien to law firms. Owing to the nature of the service and the […]

Do Financial Incentives Work in Law Firms?

By Neil Oakes

Incentives are complex and, according to Wikipedia, omnipotent: ”The study of incentive structures is central to the study […]

Associate Advancement and Client Dissatisfaction

By David Cruickshank

Is your firm aware of client dissatisfaction with the way your associates are developed and advanced? The signals […]