Understanding Your Key Client's Needs
by Patrick J. McKenna
Today, law firm management is being put to the test as never before. Anybody who says business is great is lying,
says one managing partner. Firms may be telling everyone how they're ahead of budget,
he says, but the reality is, that in spite of last year's results, most will experience significantly declining revenues this year.
One would think that in the face of such dire predictions, firms would be focusing increasing attention on securing the working relationship with their very best clients...