World’s Wealthiest Man, Jeff Bezos, Says Customers Today Are “Divinely Discontent”
By Gerry Riskin
I read with great interest Jeff Bezos’s 2017 letter to Amazon shareholders. I believe we can learn a […]
By Gerry Riskin
I read with great interest Jeff Bezos’s 2017 letter to Amazon shareholders. I believe we can learn a […]
By Bithika Anand
Attrition is not an issue alien to law firms. Owing to the nature of the service and the […]
By Neil Oakes
Incentives are complex and, according to Wikipedia, omnipotent: ”The study of incentive structures is central to the study […]
By David Cruickshank
Is your firm aware of client dissatisfaction with the way your associates are developed and advanced? The signals […]
By Neil Oakes
I have just spent the weekend with a smallish firm about to introduce three new partners. These people […]
By David Cruickshank
As law firms wrap up the evaluation season, much of the conversation revolves around the under-performers and what […]
By Nick Jarrett-Kerr
This is an edited extract from the second (and much expanded) edition of Ark’s best-selling report Tackling Partner […]
By Sean Larkan
A year ago, I published an EIC article titled ‘Forget systems and structures – getting the job done […]
By Aileen Leventon
Client reviews of their law firms may be conducted annually, ad hoc, or when a contract for a […]
By Gerry Riskin
When Edge International was formed, I was optimistic that by this century, we could all make the following […]