Client Relationships

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Talent Development:  Beyond the Assignment

By David Cruickshank

In BigLaw firms, or in any firm with multiple associates, an assignment of work by a partner or senior associate, is a signifier of many things.  To the management committee, it signifies leverage.

Virtual Coffee Breaks

By Gerry Riskin

Reaching out to clients and colleagues while working remotely can seem awkward, especially if there is no apparent reason for doing so.  The value of connecting during this time is in preserving and enhancing relationships by showing genuine care.

How to Keep a New – and Prized – Client

By Jonathan Middleburgh

This short article explores a tried and tested way to increase the likelihood of a smooth-running client relationship – through a facilitated ‘Norming’ Workshop, aimed at getting the relationship going on the right footing, or at strengthening an existing relationship.

PLANNING FOR RECOVERY

By Nick Jarrett-Kerr

Originally designed for the Law Society of England and Wales, but relevant to all law firms globally, Edge International Principal Nick Jarrett-Kerr has created a series of four webinars on the topic of Planning for Recovery. Each webinar lasts about twenty minutes and is available free of charge.

Gain Competitive Advantage by Implementing a Broader Approach

By Leon Sacks

Four recommended areas of focus for firms undertaking a broader approach to practice – and how they will help improve your competitive edge.

The Art of Maintaining Client Relationships During Times of Crisis

By Bithika Anand

The upheavals caused by this pandemic present a unique opportunity for lawyers to genuinely connect with clients and colleagues.

Clients and Partners – Social Distancing and the Circle of Trust

By Nick Jarrett-Kerr

By implementing three tools, we can gain (or regain) close and more trusting relationships with both colleagues and clients – despite remote working.

Client Remote Working Outreach — Managing Partner Checklist

By Gerry Riskin

Managing Partners: Capitalize on your firm’s opportunity to enhance your outreach program to clients

Law Firm Resilience in a Crisis: Part Three – Commercial and Client Resilience

By Edge International

How you work and communicate with clients in times of crisis is the ultimate test of both your firm’s immediate adaptability and its long-term resilience.

Differentiation: The Whole Product

By Mike White

Either in the course of my “client experience innovation” work, or in helping groups of partners do a […]