Edge International Communique’ February 2011

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By Gerry Riskin | Feb 21, 2011

Deconstructing “The Client”
Thinking and talking about clients in broad, generalized terms undermines the relationships firms spend so much energy to cultivate.
By Douglas B. Richardson

You Just Don’t Understand
Law firms turning a deaf ear to their clients’ fiscal realities will not keep the clients for long.
by Pamela H. Woldow

The Power of “Design”
Why we could advance the cause of more efficient and cost-effective legal services by switching one word for another.
By Jordan Furlong

Supporting the Leap from Cognitive Acceptance to Actual Change
Being prepared to respond to a few inherent partner concerns is essential to successful behavioral change.
by Sean Larkan

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