Edge International Communique’ February 2011Print PDF
By Gerry Riskin | Feb 21, 2011
Deconstructing “The Client”
Thinking and talking about clients in broad, generalized terms undermines the relationships firms spend so much energy to cultivate.
By Douglas B. Richardson
You Just Don’t Understand
Law firms turning a deaf ear to their clients’ fiscal realities will not keep the clients for long.
by Pamela H. Woldow
The Power of “Design”
Why we could advance the cause of more efficient and cost-effective legal services by switching one word for another.
By Jordan Furlong
Supporting the Leap from Cognitive Acceptance to Actual Change
Being prepared to respond to a few inherent partner concerns is essential to successful behavioral change.
by Sean Larkan