Blogs
- One Night Stands and Chinese Math Some while ago, I sat in on a presentation on another management consulting firm’s strategic plan. Perfectly legal – no Watergate tapes here. I was simply present in the room. Basically, the plan was as follows: “We’ll create a...... ....
- Banks Use Star Rating to Force Law Firms to Compete The trend down the S-Curve towards wholesale commoditization of the legal services that external lawyers provide to banks just accelerated dramatically. That is: if the tough new strategy that has been instituted by ANZ (Australia and New Zealand Banking...... ....
- 30 Years Loyal Service, Then What? So you've had this important client (this VERY important client) for more than 30 years. You've been doing good work for them and your firm has grown steadily on the steady flow of fees. How secure is your position?...... ....
- What Do "Bad" Clients Cost Your Firm? If you were able to ask just one question of a client, with the assurance that the answer would give you a good indication of their level of satisfaction with your firm's services, what would that question be? Fred...... ....
- 70% of Clients Dissatisfied With The Service They Get According to the latest BTI Consulting Survey, client satisfaction levels amongst Fortune 1000 clients, with the law firms that serve them, plummeted nearly 15% last year! An astounding 70% of clients are dissatisfied to a greater or lesser degree!...... ....
- Contemplating advertising? You had better "Nail It" Greenfield/Belser nails law firm advertising. Read Larry Bodine's post to see why he liked it so much: A Law Firm Announcement that Clients Will Actually Read My Opinion: Refreshing!...... ....
- Client Satisfaction may be EXTREMELY Profitable (Click on image to see original enlarged version) I was fascinated by this piece at the Consumerist: How To Beat The Stock Market: Buy Companies With High Customer Satisfaction Scores If the same phenomenon occurs in the legal profession,...... ....