Blogs

• Lake Wobegone Law Firms Lake Wobegon is a fictional US town where "the women are strong, the men are good looking, and all the children are above average." It has been used to describe a real and pervasive human tendency to overestimate one’s...... ....
• The Luxury Touch Global strategy and management consultants Booz Allen Hamilton publish a journal called strategy+business that often contains very good material for the professional service firm strategist. The latest edition contains an article titled The Luxury Touch, outlining the results of...... ....
• Client Satisfaction may be EXTREMELY Profitable (Click on image to see original enlarged version) I was fascinated by this piece at the Consumerist:   How To Beat The Stock Market: Buy Companies With High Customer Satisfaction Scores If the same phenomenon occurs in the legal profession,...... ....