Blogs

• Lake Wobegone Law Firms Lake Wobegon is a fictional US town where "the women are strong, the men are good looking, and all the children are above average." It has been used to describe a real and pervasive human tendency to overestimate one’s...... ....
• The Luxury Touch Global strategy and management consultants Booz Allen Hamilton publish a journal called strategy+business that often contains very good material for the professional service firm strategist. The latest edition contains an article titled The Luxury Touch, outlining the results of...... ....
• Harnessing the Phoenix Surely the most dramatic mythological example of rebirth and renewal, is the Phoenix (or "Firebird.") It is found in ancient Egyptian mythology, various myths derived from it and, most recently, in Professor Albus Dumbledore's study in Harry Potter. Said...... ....
• Client Satisfaction may be EXTREMELY Profitable (Click on image to see original enlarged version) I was fascinated by this piece at the Consumerist:   How To Beat The Stock Market: Buy Companies With High Customer Satisfaction Scores If the same phenomenon occurs in the legal profession,...... ....